Excellent quality management is Swiss Medical Network's top priority. Our patients and our registered doctors are at the centre of our concerns.
Swiss Medical Network applies a structured quality management organisation in the three language regions in order to maintain this high understanding of quality. At the same time, clinics and medical centres enjoy autonomy and participation in all quality management processes within Swiss Medical Network.
Customer satisfaction is our primary concern.
That's why we continually carry out customer satisfaction assessments throughout our organisation, both internally and externally.
In our various clinics, individual evaluations are also carried out. For example, satisfaction surveys are carried out among staff and registered doctors.
The autonomy of our patients is at the heart of everything we do. Actively involving patients in decisions about their health builds trust, supports self-determination and contributes significantly to faster and more sustainable recovery.
Within an integrated care model, all healthcare professionals involved work closely together in a coordinated manner. Treatments, therapies and care pathways are seamlessly aligned and consistently tailored to the individual needs of each patient.
For patients, this means greater clarity throughout their care journey, clearly defined points of contact, simplified processes and higher quality of care. Unnecessary duplicate examinations are avoided, workflows are streamlined and care is delivered holistically – from prevention and treatment through to follow-up care.
In all our clinics, we use the checklist for safe surgery, which complies with WHO international standards. This checklist enables us to put in place a safety mechanism that, among other things, checks the completeness of prior examinations or rules out any patient confusion. Regular checks in our clinics ensure that the checklist is implemented consistently and correctly.
Thanks to the CIRS system (Critical Incident Reported System), Swiss Medical Network can constantly evaluate near misses and learn from them in order to avoid them in the future. CIRS is an anonymous tool that is available to all Swiss Medical Network employees and doctors. The clinics manage the CIRS tool independently. Particularly instructive cases and lessons learned are communicated to the entire group.
We want to make the treatment of our patients even safer with identification bracelets or patient wristbands. Our doctors and nursing staff in the wards, operating theatres and various examination units need to be able to identify our patients securely and unambiguously at all times.
Our employees work on the basis of evidence. This means that their activities are based on the latest scientific knowledge. To ensure that this is the case, our employees receive ongoing internal and external training.
We set the same standards for our registered doctors. That's why we carefully select our registered doctors.
We also focus on the quality of indications and results. Specific measures within this framework enable us to constantly monitor the appropriateness, necessity and outcome of our medical indications. PROM (Patient Reported Outcome Measures), tumour boards & indications boards, and mortality & morbidity conferences are just some of the ways in which we strive to comply with «Best Practice».
Prevention workshops on the theme «The safe house» at the Clinique de Montchoisi.
Implementation of different methods to prevent falls in daily life by offering formations to patients.
It allows caregivers to put themselves in the context of a real patient in a room where errors have been deliberately set up.
Various registers have been introduced based on the national quality agreement between the ANQ and its member hospitals: the Swiss Hip and Knee Replacement Registry in 2012, the Spine Register in 2021 and SIRIS Shoulder in 2025. The aim of this data collection is to provide patients with the best possible care and to assess the long-term quality of implants and treatments. The results obtained also enable a quality comparison with other hospitals.
Some of our clinics are certified according to this standard, which is widely used and comparable both nationally and internationally. It shows the requirements that have to be implemented with regard to customer needs as well as product and service quality. The standard is thus a proven instrument for increasing the transparency of operational processes and subsequently optimising the efficiency of corporate performance. The annual review by the certification body SSC also ensures continuous and sustainable improvement of the management system.
The ANQ coordinates and implements standardised quality assessments in acute care, rehabilitation and psychiatry throughout Switzerland. The publicly published assessment results enable hospitals and clinics to further develop their quality in a targeted manner.
Swissnoso is dedicated to reducing nosocomial infections and multidrug-resistant germs that can occur during a stay or treatment in a hospital. Practicable modules are offered in the area of surveillance and prevention. The Swiss Medical Network institutions continuously monitor possible cases of infection or the long-term course of wound healing and report these to Swissnoso. Useful data for quality control is generated and evaluated from this.
As a member clinic, we are committed to the highest quality standards in all areas of the clinic. Compliance with these standards is checked every two years by a neutral certification body and ensures that our above-average performance is maintained in the medium and long term. A combination of performance and development criteria encourages continuous improvement, thereby strengthening our role in quality assurance in the Swiss hospital landscape. The result is tangible quality for our patients, which can carry the «BEST IN CLASS» label.
Swiss Medical Network's quality management has organised itself in such a way that it can react quickly to changes in the healthcare system in order to go beyond national or cantonal requirements.
Swiss Medical Network's quality management reports to the Extended Executive Board. Two people organise quality management in collaboration with the Secretary General Medical Affairs. In addition, regional managers are available for each region, which enables process- and result-oriented work.
Have you had a stay at one of our clinics? We look forward to your feedback!
Inpatient stay
After your inpatient stay, you will receive a questionnaire by e-mail. We ask you to answer it. Alternatively, you are also welcome to contact the clinic by telephone.
Outpatient stay
Below you will find the various questionnaires on satisfaction with outpatient care at our clinics in Switzerland. If you would like to provide direct feedback, you are also welcome to contact the clinic where the outpatient treatment took place.
